Terms & Conditions

1. Acceptance of Terms

By engaging B3, you confirm your acceptance of and agreement to be bound by these Terms. These Terms supersede any prior agreements or understandings, whether written or verbal.

2. Services Provided

B3 offers a comprehensive range of building surveying services, including but not limited to:

• Building surveys (e.g., homebuyer, condition, valuation)
• Structural engineering assessments
• Damp and timber surveys
• Party wall matters
• Project management
• Design and specification services
• Building regulations applications

The specific services to be provided will be outlined in a separate engagement letter, further detailing the project scope, timeframe, and fees.

3. Client Responsibilities

You are responsible for:

• Providing B3 with all necessary information and timely access to the property.
• Obtaining any requisite consents or permissions from relevant authorities.
• Complying with all applicable laws and regulations.
• Making full and prompt payment for services rendered.

4. Fees and Payment

Fees for B3's services will be specified in the engagement letter. Depending on the project's nature and complexity, fees may be fixed, hourly, or based on a pre-determined scale.

Payment terms will also be clearly stated in the engagement letter. Typically, B3 requires a deposit upon engagement acceptance and progress payments throughout the project, with the final balance due upon service completion.

5. Disclaimers and Limitations of Liability

B3's services are provided "as is" without express or implied warranties of any kind. B3 disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

B3's liability for any loss or damage arising from or in connection with its services shall be limited to the sum of fees paid by you for the specific project giving rise to the claim. B3 shall not be liable for any consequential, indirect, incidental, or punitive damages.

6. Intellectual Property

All reports, drawings, and other documents created by B3 remain its intellectual property. You are granted a non-exclusive licence to use these materials solely for the specific project.

7. Confidentiality

B3 maintains the utmost confidentiality with all information received from you. We will not disclose any confidential information to any third party without your prior written consent, except as required by law.

8. Termination

Either party may terminate the engagement upon written notice to the other. You shall be liable for any fees incurred by B3 up to the termination date.

9. Force Majeure

B3 shall not be liable for any delays or failures in performing its obligations due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, strikes, or government regulations.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

11. Entire Agreement

These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

12. Severability

If any provision of these Terms is held invalid or unenforceable, such provision shall be struck, and the remaining provisions shall remain in full force and effect.

13. Notices

All notices and other communications hereunder shall be in writing and shall be deemed to have been duly given when delivered personally, sent by certified or registered mail, postage prepaid, return receipt requested, or sent by overnight courier, addressed as follows:

B3 Construction Consultancy Limited
Langham Court
1a Suffolk Road
London
SE25 6BF

If to Client: As per the details that are held on file by B3 or a Third Party

14. Waiver

No waiver by either party of any breach or default hereunder shall be deemed a waiver of any other or subsequent breach or default.

15. Headings

The headings in these Terms are for convenience only and shall not affect the construction or interpretation of these Terms.

16. Complaints Resolution Procedure

B3 Construction Consultancy Limited ("B3") is unwaveringly committed to upholding the highest standards of client service and satisfaction. We value your feedback and consider it an essential component of our continuous improvement process. To ensure your concerns are addressed promptly, fairly, and professionally, we have established a comprehensive complaints resolution procedure.

Initial Resolution — Communicating Directly

We encourage you to initially raise any concerns directly with the designated surveyor or project manager assigned to your project. They are well-positioned to understand the specifics of your project and seek a timely and amicable resolution through open communication and a thorough understanding of your perspective.

Formal Complaint — Escalating Your Concerns

If you are not fully satisfied with the outcome of the initial resolution stage, or if you prefer to escalate the matter, please submit a formal written complaint to the Managing Director of B3 at info@b3-cc.co.uk.

Within your formal complaint, please provide a clear and concise description of the nature of your concerns, along with relevant details and substantiating evidence. This information will enable us to conduct a thorough investigation and seek an appropriate resolution.

Investigation — Gathering Information and Insights

Upon receipt of your formal complaint, B3 will acknowledge it within 5 working days and initiate a comprehensive investigation. This may involve:

• Seeking further information or clarification from you or other relevant parties.
• Reviewing pertinent documents and project records.
• Consulting with involved professionals or experts.

Response and Resolution — Findings and Next Steps

B3 will provide you with a detailed written response to your complaint within 15 working days of receipt. The response will outline the following:

• Key findings of the investigation.
• Any proposed resolutions or remedies to address your concerns.
• Clear next steps and timelines for implementation.

Mediation — Seeking Impartial Assistance

If you remain dissatisfied with B3's response, you may request mediation through an independent mediator mutually agreed upon by both parties. This process aims to facilitate open dialogue and reach a mutually acceptable resolution under the guidance of an impartial third party.

External Redress — Elevating Your Concerns

Should mediation prove unsuccessful, you retain the right to pursue external redress through:

Albert Wellington
ADW Chartered Building Surveyors
Romer House
132 Lewisham High Street
London SE13 6EE
Tel: +44 020 8851 0966
Mobile: 07961 975768
Email: albert@adwellington.co.uk
www.adwellington.co.uk